Support

Something not working, or an idea for a new toy? Email support@softpoptoys.com and we'll get back to you.

I bought Remove Ads. How do I get it back on a new phone?

Open Settings in Softpop and tap Restore Purchases, signed in with the same Apple Account you bought it with.

How do I unlock the extras?

Tap a locked extra (it has a padlock). Keep playing that toy until its count reaches the goal shown, or watch a few short ads to open it sooner. Unlocks are kept on your device.

When do ads show?

Only between toys, never while you're playing one, and none in your first ten minutes; after that, at most one every few minutes of play. Ads for unlocks only play when you choose. Remove Ads stops the ads between toys for good.

There's no sound, or no vibration.

Check the volume and the sound switch in Settings, and that your phone isn't in Silent mode or Low Power Mode. Vibration can be turned on or off in Settings too.

How do I start my counts over?

Settings → Reset All Counts. It can't be undone.

Does Softpop collect my data?

No accounts, and nothing about you is sent to us. Ads come from Google AdMob and are always child-directed and never personalized. See the Privacy Policy for details.